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Post Implementation Support

  • Helpline Number for direct access to Support Helpdesk (Central service desk)

  • Customer Service support portal accessible on a web browser

    • Unique login User ID & Password​

    • Every Service Request assigned a unique SR number for tracking

    • E-mail to client on every update on a Service Request

    • On-line progress status available on each SR

  • Support Services Team

    • Functional Support team to analyze and resolve functional issues

    • Technical support team to work on WRICE components (Workflows, Reports, Interfaces, Conversations, Exensions)

    • DBA Support team for server management located centrally, deployed on-site as required

Server Health Check Report

Issue Resolution Process

On-line Issue tracking on Service Support web portal

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