Helpline Number for direct access to Support Helpdesk (Central service desk)

Customer Service support portal accessible on a web browser

• Unique login User ID & Password​

• Every Service Request assigned a unique SR number for tracking

• E-mail to client on every update on a Service Request

• On-line progress status available on each SR

Support Services Team

• Functional Support team to analyze and resolve functional issues​

• Technical support team to work on WRICE components (Workflows, Reports, Interfaces, Conversations, Exensions)

• DBA Support team for server management located centrally, deployed on-site as required